Senior Technical Account Manager (Commerce) at SQLI France

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Technical Consulting, Account Growth, Commercial Awareness, Communication, Organizational Skills, Problem Solving, Collaboration, Adobe Commerce, Shopify, Digital Transformation, Customer Experience, Proposal Preparation, Project Management, Data Analysis, UX Design

Industry

IT Services and IT Consulting

Description

Company Description We Elevate. Digitally. SQLI is a European leader in digital transformation and customer experience, helping major international brands drive growth through technology. From strategy to implementation, we design and deliver high-performance architectures and engaging digital experiences by combining advanced technologies, proven methodologies, and deep technical expertise. With 2,200 people across 12 countries, we’re looking for passionate individuals who share our values: Creative Spirit, Commitment, and Forward Thinking. Job Description The Opportunity We are looking for a technically minded, solution-focused Senior Account Manager / Junior Account Director to manage and grow key B2B & B2C client relationships, support account development, and ensure excellence in service delivery. This role sits within our UK commercial team and is ideal for someone ready to step into a more strategic client-facing position, with a clear progression path toward Account Director. You will work closely with Account Directors, delivery teams, and specialists to drive client satisfaction, retention, and incremental growth across existing accounts - predominantly within Adobe Commerce and Shopify platforms, and across the areas of technology, data, and CX. You’ll be a trusted day-to-day partner for clients, combining commercial awareness with technical understanding to help solve business challenges and deliver high-quality digital commerce solutions. Key Responsibilities Client Relationship & Account Management Act as the day-to-day point of contact for a portfolio of clients across Retail, Luxury, Manufacturing, Telecoms & FMCG/F&B. Build strong, trusted client relationships through consistent delivery and proactive communication. Understand client objectives and challenges, escalating risks and opportunities appropriately. Support Account Directors in maintaining high levels of client satisfaction and retention. Manage client communications across projects, support, and roadmap discussions. Technical Consulting & Client Support Work closely with clients to understand platform performance and identify optimisation opportunities, primarily across Adobe Commerce and Shopify. Translate client requirements into clear briefs for delivery, UX, and technology teams. Ensure solutions align with both client needs and SQLI’s capabilities. Contribute to account planning by identifying growth opportunities, risks, and delivery improvements. Opportunity to gain exposure across other platforms including Shopify and mobile/app. Account Growth & Commercial Support Identify upsell and cross-sell opportunities within existing accounts and support conversion. Assist with contract renewals, commercial discussions, and scope extensions. Track account performance, revenue forecasts, and delivery margins, escalating where required. Support the Account Director with financial management of accounts, developing commercial confidence ahead of AD progression. Market & Client Insight Keep up to date with trends in commerce, customer experience, and digital transformation. Bring relevant ideas, improvements, and best practices into client conversations. Act as a strong internal advocate for the client, ensuring their needs are well represented. New Business & Proposals Support the preparation of proposals, SOWs, and pitch materials for new and existing clients. Collaborate with internal teams to help shape integrated solutions across design, technology, and commerce. Participate in pitches and client presentations to build confidence and exposure. Qualifications What you bring This role is ideal if you have: Proven experience as a Senior Account Manager, Account Manager, Business Analyst, Technical Account Manager or Client Services professional within a commerce agency, digital consultancy, or similar environment. Strong working knowledge of Adobe Commerce (implementation, optimisation, or delivery environments) or Shopify as a secondary preference. Commercially aware, with experience supporting revenue growth, renewals, and account development. Confident communicator, comfortable engaging with client stakeholders and internal teams. Experience working across both T&M and fixed-price delivery models. Highly organised, proactive, and solution-oriented. Ambitious and motivated to progress toward an Account Director role. Collaborative mindset with an interest in a human–AI-enabled approach to delivery and ways of working. Experience supporting new business proposals or pitches, or a strong interest in developing this capability as part of your progression. Bonus points Experience within broader digital transformation such as AI and Data (e.g. personalisation and CDPs) or CX. If you’re a client-focused professional who enjoys problem-solving, relationship building, and delivering high-quality commerce solutions - and you’re ready to take the next step toward Account Director - we’d love to hear from you. Additional Information How you work Comfortable engaging in both commercial and technical conversations, helping clients understand solutions and value in a clear, collaborative way. A natural relationship builder and keen networker who enjoys creating genuine, long-term partnerships with clients and peers. Confident, approachable communicator, able to work effectively with a range of stakeholders. Well organised and proactive, balancing day-to-day account management with opportunities to grow existing accounts. Commercially curious and motivated, with an interest in supporting proposals and new opportunities while developing toward more strategic responsibility. Thrives in a small, fast-moving team with clear opportunities to grow into closing or client-facing roles Why you’ll love working at SQLI (UK) A flexible hybrid work model: up to 3 days remote per week Continuous learning and development opportunities A collaborative culture with direct impact and visibility Inspiring projects for leading brands in retail, luxury, and manufacturing A chance to be part of a growing, global team A smooth and fast recruitment process Screening interview with our Talent Partner Business interview with Account Directors Presentation with the Managing Director and Commerce Practice Lead Final interview with MD Benefits Competitive salary + bonus 25 days paid holiday Health & Dental Insurance The chance to be part of a fun, supportive, and ambitious team Accessibility at SQLI All our positions are open to individuals with disabilities. A dedicated contact person is available at any time: you can request to be connected from your first interactions with us. Adjustments or arrangements can be made to meet your needs. Job Category.: Consulting Type of contract: Permanent contract Name on Job Ad: SQLI

Responsibilities

Manage and grow key B2B & B2C client relationships while ensuring excellence in service delivery. Act as the day-to-day point of contact for clients, supporting account development and driving client satisfaction.