Senior Technical Account Manager, Enterprise at Alloy

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

175000.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Solutions Engineering, Implementation, REST APIs, System Integrations, SQL, Node.js, JavaScript, HTML/CSS, React, Client Communication, Mentorship, Financial Services, Fraud, Compliance

Industry

Financial Services

Description

Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the team Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences. As Alloy grows, we’re scaling our Technical Account Management (TAM) team to deliver strategic technical partnership at every stage of the client lifecycle. This role is for a Senior TAM (IC4) - someone who can independently own complex client relationships, drive technical strategy at scale, and mentor peers in best practices. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week. What you'll be doing As a Senior Technical Account Manager II, you’ll act as both a trusted technical strategist and a leader within the TAM function, shaping how Alloy clients adopt, optimize, and scale on the platform. Key responsibilities include: Owning Complex Client Portfolios – Independently manage large, strategic accounts with multiple stakeholders, ensuring they adopt Alloy’s platform effectively and scale confidently. Strategic Scoping & Solutioning – Translate ambiguous client needs into structured solutions, from custom configurations to future-state architectures, with an eye toward scalability, compliance, and resilience. Thought Leadership & Best Practices – Define and standardize best practices for roadmap alignment, migrations, integrations, and health checks; share these across clients and internally. Cross-Functional Influence – Collaborate deeply with Product, Engineering, and Support, advocating for client needs while balancing long-term platform health. Proactive Partnership – Lead technical roadmap sessions, identify optimization opportunities, and drive adoption of underutilized or advanced features. Migration Leadership – Scope and oversee complex migrations (e.g., Journeys, SDK updates, new service integrations), ensuring clients adopt best practices and avoid technical debt. Mentorship & Enablement – Support onboarding and growth of new TAMs, sharing frameworks, playbooks, and lessons learned to elevate team execution. Who we’re looking for We’re looking for someone who combines technical depth with strong client-facing skills and thrives in a collaborative, cross-functional environment. 6–8 years of experience in Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles. Proven track record of independently managing enterprise or strategic accounts. Strong technical skills across: REST APIs and system integrations SQL (PostgreSQL preferred) Backend languages (Node.js preferred) Web development fundamentals (JavaScript, HTML/CSS, React) Experience scoping complex solutions, guiding migrations, and driving platform adoption. Exceptional communication skills, able to present to executives as well as collaborate with client engineers. Demonstrated ability to define and scale best practices across multiple accounts. Experience mentoring peers or junior team members. Background in financial services, fraud, or compliance is a plus. We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us? Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a salary range of $150,000 to $175,000 with additional variable compensation. Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual Learning & Development annual stipend Well-being benefits include access to ClassPass, OneMedical, and Spring Health Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Responsibilities

As a Senior Technical Account Manager, you will manage complex client portfolios and ensure effective adoption of Alloy’s platform. You will also lead technical strategy sessions and drive platform optimization for clients.