Act as a customer advisor, providing deep technical guidance on leveraging the Flare platform to maximize and optimize the impact of customers’ cyber threat intelligence workflows.
Collaborate closely with Customer Success Managers to ensure customer needs are met and aligned with their business goals.
Contribute to the enablement of customers on the platform and on continuous threat intelligence practices.
Optimize platform configurations through tuning, best practices, and hands-on guidance to ensure maximum value; including integrations using APIs, webhooks and basic scripting.
Manage escalations of complex technical issues and work directly with Product and Engineering teams to resolve them.
Use Flare to perform custom reporting on behalf of customers.
Develop playbooks and best practices for use by peers, customers and CS team members,
Participate in on-site customer visits and industry events to provide hands-on support and build strong customer relationships.
Provide input to the Product team on feature requests, technical challenges, and areas for improvement based on customer feedback.
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