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Senior Technical Account Manager at Nutanix
10115 Berlin, , Germany -
Full Time

Start Date

Immediate

Expiry Date

07 Oct, 25

Salary

0.0

Posted On

08 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
  • Conduct regular assessments of customer’s installed base, providing insights on usage maturity and best practices.
  • Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
  • Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
  • Recommend upgrade plans and perform health checks to optimize customer environments.
  • Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
  • Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
  • Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.