Senior Technical Account Manager at Portfolio

, , United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Guidance, Scripting, Cross-functional Collaboration, Problem Solving, Relationship Management, Technical Aptitude, Communication Skills, Customer-centric Mindset, Proactive Problem Solver, AI Tools, Cybersecurity, Data Protection, Cloud Infrastructure, CRMs, Ticketing Systems, Collaboration Platforms

Industry

Description

At Noma Security, we’re redefining how organizations secure their data in the age of AI. As a Technical Account Manager (TAM), you’ll be the bridge between our customers and our technical teams - owning relationships, solving problems, and helping our customers maximize the value of Noma’s cutting-edge security platform. This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization. 🛠️ What You’ll Do Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments. Technical Guidance & Scripting: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions—including writing lightweight scripts (Python, Bash, etc.) to automate customer workflows, diagnose issues, or build tailored integrations. Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform. Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution. Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction. ✅ What You Bring 5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have. Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms. Customer-centric mindset and experience working with cross-functional teams. Proactive problem solver with a bias for action and continuous improvement. 🤗 Nice to Haves Familiarity with AI tools and workflows, especially as used by modern security and data teams. Background in cybersecurity, data protection, or cloud infrastructure. Experience working with CRMs, ticketing systems, or collaboration platforms. 💙 Why Noma? We’re a high-velocity, mission-driven startup building the future of security for AI-native companies. Join a world-class team, tackle real-world security problems, and shape the customer success motion from the ground up. Requirements null About The Company null

Responsibilities

As a Senior Technical Account Manager, you will serve as the primary technical point of contact for customers, helping them achieve security outcomes. You will also provide technical guidance, troubleshoot issues, and collaborate with cross-functional teams to enhance the platform.