Requisition ID: 234516
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Automotive Finance IT support team is responsible for supporting the technology solutions implementations to drive the bank’s automotive business. By joining us, you will be emersed in multiple ecosystems and you will be entraining on a journey of professional and personal development!
As a member of Automotive Production Support team, the Sr. Technical Analyst / Support is responsible for operational support for Automotive Finance System applications.
The incumbent is responsible for providing specialized technical support in doing the triage and resolving and/or escalating incident tickets for production operational issues with the support of other team and act as a key point of contact for incident queue management.

IS THIS ROLE RIGHT FOR YOU? IN THIS ROLE, YOU WILL:

• Support and Maintain Automotive IT applications, (Prime, Near Prime and Digital/Commercial) as a Level 1 Support.
• Resolve operational problems within the defined schedules and service level agreements with the support from infra and support teams
• Analyze root causes of operational malfunctions including but not limited to batch jobs and provide resolutions
• Monitor alerts via emails and incident tickets via Service Now.
• Develop preventive measures and document issue resolution procedures
• Recommend process improvements to improve operational efficiency and cost-effectiveness
• Evaluate current operational processes and recommend improvements
• Maintain logs of operational issues and maintenance activities
• Contribute to business communications related to support and report on issue status
• Develop support plan to prioritize and resolve multiple issues
• Act as a key point of contact for incident queue management, while tracking updates and resolution
• On-call responsibilities to operate as the L1/L2 point of contact for operational support requests may be required for weekends rotation as well being part of an shift rotation.
• May be required to carry a pager for on-call.

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? WE’D LOVE TO WORK WITH YOU IF YOU HAVE:

• 3-5 years previous experience working within a technically focused environment
• Focused on scoping problems and strong troubleshooting ability
• University/College degree within a related discipline or equivalent work experience
• Any combination of the following skills or knowledge is a must:
• Good foundation/knowledge working with Windows Server.
• Development (SQL, batch scripts. NET, C#) experience will be an advantage
• Experience with monitoring tools (Splunk, Dynatrace, AQA) is an asset
• Experience with enterprise tools (ServiceNow, Privileged access / Firecalls, PagerDuty, SSMS etc) is an asset