Senior Technical Analyst

at  SaskEnergy

SaskEnergy is seeking a qualified and motivated individual to join our team. The Senior Technical Analyst is responsible for application program decisions, development, changes, and overseeing corporate business applications projects. This position provides guidance to business areas regarding tools for implementation, configuration, enhancements, and optimization of applications.

Position Details

• Union - This position is permanent full time.

Core Responsibilities

Application Projects

• Oversee corporate business applications projects; lead the project timeline and make decisions for vendor solutions.
• Make decisions on application program development and changes, analyzing operational data to make informed decisions.
• Structure and manage detailed end-to-end implementation plans, maintain project schedules and hold stakeholders accountable for established scope/timelines.

System Enhancements

• Lead the testing efforts for new applications, system updates, and changes; ensure thorough testing and quality assurance to maintain system reliability.
• Oversee the application change management process, ensuring that all changes are documented, reviewed, and approved before implementation. Minimize risks and ensure successful deployment of changes.
• Hold vendors accountable for their deliverables, maintain vendor relationships, and ensure compliance with service level agreements (SLAs).
• Identify opportunities for process improvements and system enhancements. Implement best practices and innovative solutions to increase efficiency and effectiveness.
• Own the incident management process, ensuring timely resolution of incidents; coordinate with Technical Analysts and other team members to troubleshoot and resolve complex issues.
• Manage feature requests from end-users and collaborate with stakeholders to define requirements and ensure successful implementation.

Team Coordination

• Provide guidance, mentoring, and support to Tier 1 and Tier 2 analysts.
• Drive internal team initiative success by managing timelines, coordinating teams, and ensuring the effective implementation of business applications.

Reporting and Documentation

• Maintain comprehensive documentation for all processes, including incident management, change management, and testing procedures.
• Generate and analyze reports on incident trends, system performance, and project status. Provide insights and recommendations to management.
• Develop and define processes and procedures for the team.

Note: This job description is intended to describe the general nature and level of work being performed and the duties may vary. This job description is not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested.

Qualifications

• Degree in Computer Science, Information Systems, Software Engineering, or equivalent.
• Five (5) years’ experience in applications support including experience in Cloud Services, Database Management, Cybersecurity and Risk Management, Service Management, and IT Infrastructure.
• Proficient in at least one programming language (e.g., Python, C++, JavaScript, etc.).
• Pre-qualifying assessment.

Additional Information

• Travel, including overnight stays away from bid headquarters is required on occasion.
• This job requires extended work hours.

Application Instructions

• Please apply online with your cover letter and resume outlining your qualifications.
• For more information on this position, please contact Human Resources at 306-777-9091.

Closing Date
February 19, 2025
Hourly Rate Range
$48.47 ($7,372.29) - $53.76 ($8,176.90)

Please refer the Job description for details