Senior Technical Analyst - ServiceNow at UKRI

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

46000.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, ITSM, CSM, SaaS Platform, Incident Management, Problem Management, Configuration, Workflows, JavaScript, API's, CMDB, Asset Management, SolarWinds, SCCM, Okta, Stakeholder Management

Industry

Research Services

Description

Senior Technical Analyst - ServiceNow Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options Band E - £42,730 - £46,000 Successful candidates will be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must have lived in the UK for at least the last five years, not be on a visa and be able to satisfy background, identity and criminal record checks. It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We’re expanding the established ServiceNow (ITSM) team in response to a major Government transformation programme and have an exciting opportunity for an experienced ServiceNow professional to become part of this. You will be a Subject Matter Expert in ServiceNow CSM / ITSM or similar SaaS platform, while also understanding core IT Service Management concepts and processes. Such as, incident and request management, problem management, Service Level Agreements, CMDB. Expertise to develop ServiceNow through configuration, workflows is essential, and ideally basic JavaScript Duties will include, but not be limited to the following: * Administering and configuring ServiceNow * ServiceNow Workflow configuration and management * Reviewing ServiceNow system logs to support troubleshooting and solve user issues * Set up / maintain integrations such as with SolarWinds, SCCM, SNOW, Okta. * Working with ServiceNow API’s * Deploying update sets using a standard Dev to Test to Prod pipeline, and according to business processes * Manage the overall health and usability of the system to ensure support of customers across a wide number of business processes, including asset management, Finance, Security and Operations * Contribute and participate in project work, planning, continuous improvement and platform changes, often owning work from idea to delivery * Drive continuous improvement of the service, including suggesting future improvements / products that could provide efficiencies. Get buy in form Product owner and Stakeholders * Monitor daily updates on ServiceNow, assess the impact of the service and provide communications to key stakeholders (i.e. Service Desk, customers) * Maintain up to date skills and knowledge to be shared within the team across the entire ServiceNow toolset * Ensure the service complies with security requirements in conjunction with the data protection and security teams. * Create documentation including operating procedures, policies, and processes To do this role well you will need: * Demonstrable experience in supporting ServiceNow infrastructure, or similar ITSM / CSM SaaS platform * Proven experience around general ITSM / CSM principles and processes * Previous experience of supporting a large user base of clients, which may have differing needs or goals * Knowledge and experience of making recommendations and implementing improvements * Ability to multi-task and to prioritise effectively, with an aptitude for knowing when issues need escalating * Stakeholder management experience, at all levels within an organisation. * Certification in ServiceNow or equivalent platform would be preferred * Prior experience of integrations with 3rd party platforms (e.g. SolarWinds, API’s) * Experience of ITSM or CSM business processes * Ability to input into and define roadmaps / backlogs For additional information and a confidential discussion please contact our Recruitment Team on recruiting@uksbs.co.uk. We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. [https://www.uksbs.co.uk/about-uksbs/equality-diversity-and-inclusion/] UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

Responsibilities

Duties involve administering and configuring ServiceNow, managing workflows, reviewing system logs for troubleshooting, and setting up or maintaining integrations with third-party tools. The role also requires contributing to project work, driving continuous improvement, and ensuring the service complies with security requirements.