As a Technical Application Specialist, Sr, you will troubleshoot, diagnose, and resolve complex technical issues while proactively recommending process improvements. You will be responsible for delivering high-quality support through strong technical expertise, effective communication, and advanced business knowledge. We are seeking applicants with a passion for problem-solving, a proactive mindset, and the ability to mentor others while working independently.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

• Resolve escalated technical issues across client-server applications, including Microsoft SQL, web servers, payment terminals, network printers, and mobile devices, using customer-centric communication via phone, email, or chat.
• Stay current with software updates and changes to deliver timely, accurate solutions and ensure customer satisfaction.
• Conduct performance and functional tests to diagnose and resolve installation, operation, maintenance, or compatibility concerns.
• Identify trends and patterns in support cases to anticipate future issues and recommend strategic improvements.
• Develop and refine processes for issue tracking, triage, and routing to appropriate teams.
• Contribute to and utilize knowledge base articles and FAQs while mentoring team members to uphold high service standards.
• Specialize in key software areas, including third-party integrations, and collaborate with peers to enhance support strategies.