Senior Technical Application Specialist at UnitingCare Queensland

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Leadership, Application Support, Troubleshooting, Incident Management, Stakeholder Engagement, Vendor Collaboration, System Configuration, Testing, Documentation, Workflow Analysis, Business Continuity Planning, End-User Education, Clinical Workflows, EMR Systems, HL7 Integration, Root Cause Analysis

Industry

Non-profit Organizations

Description

Make a meaningful difference with us: We want people who are great as individuals, and even better in a team. We’re on the lookout for a Senior Technical Applications Specialist to play a key role in the support, optimisation and continuous improvement of our clinical and care application systems. This is a senior, hands‑on technical role where your expertise will directly support clinicians, care teams and the people who rely on our services every day. Working closely with stakeholders across Digital & Technology, clinical teams and external vendors, you’ll provide specialist advice, troubleshoot complex application issues and help ensure our clinical systems remain reliable, efficient and fit for purpose. Key Responsibilities Provide senior‑level technical leadership and support for clinical and care applications. Coordinate work across teams to ensure efficient, business‑aligned support processes. Lead and facilitate activities that support the effective and efficient use of clinical applications. Troubleshoot application issues and incidents in consultation with clinical users and vendors. Manage the MyService Desk queue for assigned applications, ensuring tickets are resolved within agreed SLAs. Collaborate with vendors on investigations, fixes and system enhancements as required. Participate in governance, technical change control and application lifecycle activities. Support system configuration, maintenance, upgrades, testing and deployments. Contribute to systems, integration and user acceptance testing. Develop and maintain procedures, guidelines and technical documentation. Analyse application data and workflows to identify opportunities for optimisation and continuous improvement. Support business continuity planning and champion improvements with stakeholders. Participate in end‑user education and adoption activities. Participate in an on‑call roster and travel to sites when required. What you will bring: Demonstrated experience supporting clinical or care applications in a complex environment. Minimum of 5 years’ experience in application support, incident management and troubleshooting. Strong understanding of clinical workflows and how technology supports healthcare delivery. Experience with clinical systems such as EMRs, care systems, integration engines (e.g. HL7), biomedical device interfaces or messaging systems (highly desirable). Proven ability to analyse complex problems, perform root cause analysis and implement practical solutions. Strong stakeholder engagement and communication skills, with the ability to build trusted relationships. A collaborative mindset with the confidence to provide specialist technical advice. Commitment to continuous learning and staying current with emerging technologies and best practices. Alignment with UnitingCare’s values and commitment to quality, safety and compassion. Commitment to the mission and values of the not-for-profit sector. Why you will love it here: Working with us means stepping into a role that’s as broad as it is meaningful. You will gain exposure to: Multiple industries under one roof - health, aged care, disability, community services, and more. A wide range of workforce models, leadership styles, and organisational challenges. Opportunities to stretch, grow, and shape your career in ways you won’t find elsewhere. And the perks? We’ve got plenty: Flexible work arrangements to support work-life balance. Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained. A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program. Career development opportunities to challenge yourself, grow and make a meaningful difference. 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme. Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events. We’re committed to creating safe, inclusive, and welcoming environments for all—especially children, young people, and the elderly. Our services are built on trust, care, and a deep sense of responsibility. Ready to bring your whole self to work and make a real difference? Apply now and join a team where your work truly matters. What makes a difference for you? The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. Flexible work arrangements to support work-life balance Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the Salary Packaging Explained link A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities to challenge yourself, grow and make a meaningful difference A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur Diversity & Inclusion Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy. UnitingCare - Join us We invite you to Introduce Yourself to assist us in finding a position that aligns with your interests and skills. Let's make a meaningful difference, together. Job Alerts for future opportunities Set up Job Alerts to view future opportunities. New users can click Create Account from the Sign-in screen.

Responsibilities

This senior, hands-on technical role involves providing specialist advice, troubleshooting complex application issues, and ensuring the reliability and efficiency of clinical and care application systems. Key duties include managing service desk queues, collaborating with vendors on fixes, participating in change control, and supporting system configuration, upgrades, and testing.