Senior Technical Associate - Application Support at SS&C Technologies

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving Skills, Communication Abilities, Application Support, Troubleshooting, Software Installation, Documentation, System Performance Monitoring, Customer-Focused Mindset, Analytical Skills, Team Collaboration, ITIL Principles, Software Development Lifecycle, Service Excellence

Industry

Software Development

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Location: RSU Tower, Sukhumvit 31, Bangkok, Thailand: Hybrid Get To Know Us: SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT Your Future: Retirement Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund Contribution Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Education: Paid further education opportunities for employees who are eligible Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible This role is responsible for providing Chorus first-line support, resolving user issues and ensuring smooth operation of systems across the business. The ideal candidate has to have strong problem-solving skills, excellent communication abilities and a passion for delivering high-quality support. What You Will Get To Do: Respond to Chorus related queries and incidents via ticketing systems, email, or phone Diagnose and troubleshoot application issues, escalating where necessary Collaborate with development and Build teams to resolve bugs and implement fixes Maintain documentation of known issues, resolutions, and support procedures Assist with software installations, updates, and configuration Monitor system performance and report anomalies Participate in validation of new releases or patches Ensure compliance with internal SLAs and support standards What You Will Bring: Proven experience in a software support or technical helpdesk role Familiarity with ticketing systems Basic understanding of software development lifecycle and ITIL principles Strong analytical and troubleshooting skills Good verbal and written communication Ability to work independently and as part of a team Customer-focused mindset with a commitment to service excellence #LI-SM1 #CA-SM We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers. SS&C Financial Services International Limited Human Resources Department - Talent Acquisition 6th Floor, RSU Tower 571 Sukhumvit Road North Klongton, Wattana, Bangkok 10110 Phone: 065-384-4022 Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

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Responsibilities

This role is responsible for providing first-line support for Chorus, resolving user issues, and ensuring smooth operation of systems across the business. The ideal candidate will respond to queries, diagnose application issues, and collaborate with development teams to implement fixes.