JOB DESCRIPTION

The incumbent would be responsible for the analysis of business needs to help identify business problems and propose solutions. Within the SDLC, will work as a liaison for IT and the business to elicit, analyze, communicate and validate requirements for the development or change in processes, policies and systems. The incumbent must have the ability to understand business/technical problems and opportunities in the context of the requirements and recommends solutions that enable the team to achieve its objectives.

KNOWLEDGE SUBJECT AREAS

• Detailed understanding of requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice
• Considerable knowledge of Microsoft Office Suite, including Visio and Excel
• Considerable knowledge in various requirement gathering techniques
• Knowledge with agile and sprint model for project delivery
• Considerable experience with system testing using various devices and platforms
• Case Management experience a plus
• Experience mentoring and coaching a plus

REQUIRED SKILLS/EXPERIENCE

• Guide stakeholders on devising effective and efficient approaches to achieving project objectives
• Identify and resolve issues
• Liaise with other project areas to coordinate interdependencies and resolve issues
• Liaise with various business units to determine requirements to resolve issues
• Identify business process improvement opportunities
• Identify and define business requirements/user stories
• Analyze and map business processes (current state/future state)
• Prepare or provide input to business cases, feasibility assessments, etc.
• Produce high quality documentation
• Report status and issues to the Project Manager(s)

CORE SKILLS AND COMPETENCIES

• Leadership – to structure work and information for use by management and developers, set priorities and manage the work to those priorities, and meet deadlines
• Relational – to develop good professional relationships with stakeholders, vendors, technical team and staff, and represent the organization in a professional and positive manner
• Interviewing skills – ability to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
• Listening skills – understand what individuals say and to detect what they might be hesitant to say to gather requirements
• Analytical – to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and take abstract information and create a more general understanding
• Facilitation – ability to lead workshops, meetings and other forums to achieve a desired outcome
• Observant – to validate data obtained via other techniques and expose new areas for elicitation
• Communication – ability to articulate, both verbally and in written form, information effectively to stakeholders, project manager, project team and technical staff
• Organized – work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
• Interpersonal skills – ability to help negotiate priorities and resolve conflicts among project stakeholders
• Modeling – ability to represent requirements information in graphical forms or workflow that augment textual representations
  All applicants for this Statement of Work must have a minimum of 5 years of experience in technical business analysis. Please indicate knowledge and experience related to these areas on résumés.

• Perform hands-on application development including architecture, design, coding, configuration, maintenance and installation
• Responsible for creating deliverables (requirements specifications, design deliverables, status reports, project plans)
• Work closely with the business teams involving discussing trade-offs with other technology such as .NET versus the code in place, or mapping the functional requirements
• Develop medium to complex solutions to ensure that best practices are followed, and the best data solutions are provided
• Create technical plans and strategies with other IT team members, developing solutions to address any agency-wide issues and making business processes more efficient
• Conduct workshops/training for other team members in the IT Team to gain a detailed understanding of the application