DESCRIPTION

Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a Senior Technical Consultant to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.
You’ll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations – ensuring our IT strategies and solutions are fully aligned with their business goals. This is your chance to directly influence how technology empowers our clients.

PRIMARY RESPONSIBILITIES

• Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
• Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
• Technical Support – Service Desk Escalation, working with, mentoring and training more junior members of staff

RESPONSIBILITIES

• Proactive Engineering – Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs.
• Project Engineering –Implementing, technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services.
• IT Management – when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives
• 3rd line support escalation – whether working on the service desk or supporting customer onsite
• Taking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultants
• Knowledge and expertise demonstrable through the achievement and maintenance of appropriate certifications
• 
  
  
  
• Customer & Project manager feedback including a net promoter score metric

• The efficient operation of projects in which you are involved