INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

BUSINESS & TECHNICAL REQUIREMENTS ENGINEERING:

Analyzing business requirements, considering regulatory and security concerns, and translating them into actionable technical specifications.
Collaborating with business stakeholders (e.g., Customer Care Operations, Market teams) and engineering to design optimal technical solutions.
Ensuring alignment with Zalando’s tech landscape, guidelines, and security compliance.
Considering desirability, feasibility and viability of requested solutions.

ANALYTICAL & PROBLEM-SOLVING SKILLS:

Strong analytical skills to conduct process reviews, assess impact, and identify opportunities for improvement.
Ability to troubleshoot issues, conduct root cause analyses, and drive effective solutions.

SOFT SKILLS & COLLABORATION:

Excellent communication, presentation, and stakeholder management skills.
Ability to collaborate effectively with diverse teams and stakeholders.
Ability to review and approve documents to support the decision making process.

EXPERIENCE:

3-5 years of experience in a comparable role (e.g., Project Manager with technical inclination, Product Manager focusing on technical requirements, Sales Engineer

THE ROLE & THE TEAM

Zalando’s Customer Care Technology team plays a crucial role in supporting over 4,500 customer care specialists serving 50 million customers. As a Tech Consultant, you will play a crucial role in driving strategic improvements and technical solutions across Zalando. You will be a key member of a dynamic team focused on optimizing business performance through expert technical guidance and project leadership. You will be working on projects that have a large scale impact, supporting important initiatives which help improve Customer Services (processes, efficiency etc.) at scale. Supporting Global Projects which are of high strategic, business or for example compliance value for Zalando as a group.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

As a Tech Consultant, you will drive significant customer and business impact by guiding and executing improvements across operations, profitability, management, governance, security, structure, and strategy. Your daily tasks will center around: