Senior Technical Consultant, App Engine Platform Expert Services at ServiceNow

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Configuration, Development, Application Development, Javascript, ServiceNow, Data Management, Database Design, Technical Components, Interpersonal Skills, Analytical Skills, Problem-Solving, Presentation Skills, Report-Writing Skills, App Engine Studio, User Interface Design, Process Automation

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Company ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. ® We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, App Development is the functional and technical expert of a customer engagement team – consulting with customers and creating/managing custom applications based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. App Development consultants design and develop new applications and user experiences, automate processes, and make changes to existing applications on the ServiceNow platform. They understand customer requirements and transform them into solutions using ServiceNow’s App development tools and capabilities. They also help enhance and optimize existing applications. What you get to do in this role: Devising and reporting on custom application development plans and strategies. Designing process automation and data model to support the new applications. Developing solutions specific to user requirements gathered in workshops. Coordinating activities with other developers to ensure that App Development projects are completed on time. Formulating strategies and designing architectures for various industry verticals. Ensuring that best practices in App Development processes are followed by the organization. Creating user interfaces using Now Experience UI framework. Analyzing and enhancing existing custom applications. Identifying, debugging, and advising on system errors or architecture issues. Provide advisory services on optimal application design, and citizen development enablement strategies. Qualifications To be successful in this role, we need someone who has: At least 5 years of configuration/development experience for complex, highly capable, application development tools (ServiceNow, OutSystems, Pega, Salesforce, etc.) Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems Strong Javascript skills with experience Experience with development on the ServiceNow platform capabilities (Studio IDE, App Engine Studio, Mobile, Automated Test Framework, Delegated Development, Flow Designer, UI Builder, Source Control, APIs and Integrations) Experience with data management, database design, and database concepts Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder Analytical and problem-solving abilities A keen eye for detail and the ability to spot and fix errors in complex code Ability to perform tasks independently Good presentation and report-writing skills App Engine Studio experience is a plus A keen eye for detail and the ability to spot and fix errors in complex code Ability to perform tasks independently Good presentation and report-writing skills Up to 30% travel annually FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The Senior Technical Consultant will consult with customers to create and manage custom applications based on best practices, aiming to drive customer business outcomes. They will also enhance and optimize existing applications on the ServiceNow platform.