Location: UK - Hatfield | Job-ID: 214585 | Contract type: Standard | Business Unit: Information Technology

ABOUT US

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business

• Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards
• Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate service performance
• Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX
• Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development
• Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect
• Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines
• Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions
• Support pre-sales and discovery efforts, championing platform standards and best practices to guide decision-making