REQUIRED QUALIFICATIONS

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, Business, or a related discipline.
• Extensive hands-on experience (typically 7+ years) in the end-to-end implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions, including configuration, customization, integration, and deployment.
• Demonstrated expertise in architecting and delivering complex business solutions using Dynamics 365 CE and related Microsoft Cloud technologies.
• Proven track record of leading project teams and managing large-scale enterprise deployments with a focus on customer success and adoption.
• Strong understanding of business process transformation and best practices as applied within CRM environments.
• Experience integrating AI-powered features such as Copilot or agentic solutions within Dynamics 365 CE.
• Excellent communication skills, with the ability to engage confidently with senior business and technical stakeholders.
• Ability to identify risks and propose effective mitigation strategies during project planning and delivery.
• Certification in Dynamics 365 CE (such as Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate) or equivalent practical experience.

PREFERRED QUALIFICATIONS

• Experience with additional Microsoft Business Applications (e.g., Power Platform, Azure, Dynamics 365 F&O).
• Exposure to industry-specific solutions (e.g., financial services, healthcare, public sector) implemented on Dynamics 365 CE.
• Experience in pre-sales and consultative selling of Dynamics 365 CE solutions.

The Consultant role in Technology Consulting for AI Business Solutions focuses on Dynamics 365 Customer Engagement (CE) and includes:

Pre-Sales Support: Provide technical insights and solution proposals for Dynamics 365 CE opportunities, assist with project planning, identify risks, and recommend mitigations.

• Implementation: Deliver Dynamics 365 CE and related agentic AI solutions that meet client objectives, manage tasks and timelines, and ensure quality standards are met. Translate requirements into system capabilities within the Dynamics 365 and AI ecosystem.
• Relationship Management: Build and maintain strong client and partner relationships to enhance satisfaction and support successful adoption of Microsoft solutions.
• Intellectual Property: Leverage and contribute to reusable IP relevant to Dynamics 365 CE and AI Business Solutions.

• Continuous Learning: Stay updated on emerging technologies and best practices in Dynamics 365 CE and AI.

• • Expertise: Demonstrate advanced knowledge and implementation experience with Dynamics 365 CE, Copilot, Agentic solutions, and Business Applications.
    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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    Industry leading healthcare
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    Educational resources
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    Discounts on products and services
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    Savings and investments
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    Maternity and paternity leave
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    Generous time away
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    Giving programs
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    Opportunities to network and connect
    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.