Senior Technical Consultant - Professional Services - Retail

at  NCR Corporation

Senior Technical Consultant - Professional Services - Retail
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

DESIRED SKILLS:

• Terraform
• SonarQube
• Automation Tools (Ansible, Chef, etc..)
• Docker
• Managed Kubernetes service (GKE, AKS, ECS, etc..)
• Jfrog
• Kubernetes configurations - manage Kubernetes manifests and deployment (Helm, Kustomize)
• Programing experience
• Retail POS products / SW knowledge.
• Experience working in retail CRM.
• Knowledge of Linux OS.
  Offers of employment are conditional upon passage of screening criteria applicable to the job

ABOUT THE ROLE

In this dynamic role, you will engage directly with our clients, assisting in the implementation and support of our retail applications. Your efforts will be crucial in providing an exceptional customer experience and contributing to our ongoing success.
As a Senior Technical Consultant, you will assist our customers with the implementation and use of hardware & software products (i.e., Point of Sale, Self-Checkout), acting as a subject matter expert on technical capabilities and integrations with our software. Your knowledge of databases and web technologies will allow you to manage and implement our functional requirements that make our customers’ lives easier by leveraging our solutions. To our customers, you will be the expert of our software and teach them best practices (that we will train you on).
The role requires you to provide configuration guidance, integration & functional support, and best practices to customers, and understand how NCR’s technology enables the customer’s stated vision. You will have access to, and work with global leaders as part of your journey.

WHAT YOU WILL BE DOING

• Work with internal and external teams to successfully deploy NCR’s Retail solution, including SW installation and configuration according to project design.
• Designs, build, and maintain Google Cloud Platform (GCP) infrastructure and applications.
• Create and maintain CI/CD pipelines for building, testing, and deploying applications.
• Apply devSecOps to secure release lifecycle and reduce application risk.
• Provide SW Maintenance Service to client to handle technical issue for NCR’s solution, including Problem identification, Troubleshooting & Technical Escalation.
• Serve as escalation point for customer issues, prioritize issues for customer service project team.
• Provide regular progress updates and reports, including project report, test report and support. service report, to the team and/ or client and manage client’s satisfaction on NCR’s service.
• Maintain test environments and conduct SIT/UAT with client.
• Work under the direction of Senior SME or Team Leader as required.
• Be on call when required and support to customer call outs / escalations.
• Stay current with industry publications.
• Write documentation to describe customer operations, customer architecture, program development, logic, coding, and corrections.