WHAT EXPERIENCE DO YOU NEED FOR SUCCESS?

• 2+ years delivering technical solutions on the ServiceNow platform
• 1+ year(s) in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:
• ServiceNow Mainline Application(s) (SecOps and IRM or other additional products)
• Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• ServiceNow Application Development (Scoped Applications)
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• ServiceNow development experience with CSM or HRSD modules preferred
• Expertise with JavaScript and ServiceNow JavaScript API’s
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell l
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices