Job Location: Brighton
Job Type: Permanent
Salary: Competitive, details on application
Job Ref: Senior Technical Consultant
Driving License: A full UK driving license is required.
Reports To: Professional Services Manager
Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant.
With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.
As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.
This role sits in the technical team, reporting to the Professional Services Manager, and has accountability for providing ongoing support to ensure the successful delivery of our products and services in alignment with the IT and business strategy.
The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. You will be called upon to support development of new IT services in response to requirements from colleagues and you are likely to need to research and learn new technologies to deliver them.
They must have the ability to build and maintain strong relationships with customers, understand their requirements, and provide them with exceptional experiences. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role.
Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team’s expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship.

The Senior Technical Consultant’s core responsibilities within the designated department are:

• Demonstrate experience in a customer-facing role and an understanding of the consulting process.
• Responsible for actively driving and managing the presales process with direct and channel.
• Articulate the company’s technology and product portfolio, positioning to both business and technical users.
• Provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.
• Attend meetings with prospective and existing customers to determine technical and business requirements whilst ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Solutions Architect team on best practice and suitability.
• Create and confidently deliver technical presentations internally and externally.
• Deliver training on solutions and provide product support to Business Managers & channel partners.
• Provide onsite project management and leadership for larger IT installation projects.
• Develop and maintain technical documentation, including proposals, diagrams, and specifications.
• Work with the internal sales team to develop and execute projects to drive pipeline and close deals.
• Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.
• Continued assessment of regulatory and compliance requirements for both Trident and its clients.
• Working to ISO 27001, 14001 and 9001 requirements along with Trident’s operating procedures.

Qualifications and Skills - The successful candidate will require the following:

• Excellent level of technical experience of Windows and Microsoft Modern Workplace and Azure technologies. Including the following products: Intune, Autopilot, SharePoint, OneDrive,Teams, Microsoft Defender (Endpoint, Cloud Apps, Office 365 etc.), Microsoft Purview,Azure IaaS Virtual Machines, Azure Networking, Azure Virtual Desktop, Azure Storage.
• Skills in managing, designing, and implementing current Windows Server versions and services, and network infrastructure (Routing, Switching, Wireless).
• Beneficial experience with Remote Desktop Services, including Session Host and Connection Broker.
• Demonstrated experience in customer-facing roles, with the ability to professionally communicate technical information to individuals with varying levels of technical knowledge.
• Familiarity with customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Effective communication across cross-functional teams and diverse client/stakeholder up to c-level.
• Relevant certifications in architecture and cybersecurity are a plus.
• A flair for troubleshooting, communication, and exceptional customer service.
• Excellent written, verbal and presentation skills including communicating complex technical content.
• Be flexible and adaptable to situations and changing requirements.
• Excellent task and time management.
• MSP experience and a relevant IT qualification, such as AZ-104, AZ-140, AZ-305, MS-102, MD-102, SC-200, CCNA, NSE4 etc. is preferred.

The role includes the above skills and responsibilities, but this is not an exhaustive list as business needs change.

• Demonstrate experience in a customer-facing role and an understanding of the consulting process.
• Responsible for actively driving and managing the presales process with direct and channel.
• Articulate the company’s technology and product portfolio, positioning to both business and technical users.
• Provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.
• Attend meetings with prospective and existing customers to determine technical and business requirements whilst ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Solutions Architect team on best practice and suitability.
• Create and confidently deliver technical presentations internally and externally.
• Deliver training on solutions and provide product support to Business Managers & channel partners.
• Provide onsite project management and leadership for larger IT installation projects.
• Develop and maintain technical documentation, including proposals, diagrams, and specifications.
• Work with the internal sales team to develop and execute projects to drive pipeline and close deals.
• Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.
• Continued assessment of regulatory and compliance requirements for both Trident and its clients.
• Working to ISO 27001, 14001 and 9001 requirements along with Trident’s operating procedures