Senior Technical Customer Support Engineer - Automation - onsite at Beckman Coulter Diagnostics
Miami, FL 33196, USA -
Full Time


Start Date

Immediate

Expiry Date

16 Sep, 25

Salary

90000.0

Posted On

17 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Documentation, Documentation, It, Cooperation, Technical Product Training, Commission, Automation, Availability

Industry

Information Technology/IT

Description

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

  • Bachelor’s degree in engineering with 5+ years’ experience, or master’s degree with 3+ years in software engineering, development, automation or related fields.

PREFERRED SKILLS:

  • Has supported the release of new user-/service friendly products in cooperation with local & development center functions. Has continued to enhance current system tools and documentation, e.g. to effectively use, install, maintain and support products beyond customer expectation. Is the voice of customer especially for the R&D Development Center functions.
  • Leads the successful completion of small projects, processes and/or projects for the department/function and take on assigned project leadership roles with manageable risks.
  • Develops, prepares, organizes, and deliver technical product training for personnel of our partners and customers, including development/preparation and/or review of necessary training documentation and/or sign off next level Service/Training Center Experts/Trainer.

TRAVEL, MOTOR VEHICLE RECORD & PHYSICAL/ENVIRONMENT REQUIREMENTS:

  • Travel Up to 25% domestic and international.
  • Must have a valid driver’s license with an acceptable driving record.
  • Ability to lift, move or carry equipment up to 50lb
    Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
    At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
    The salary range OR the hourly range for this role is $90,000.00 to $100,000.00 This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
    This job is also eligible for bonus/incentive pay.
    We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Responsibilities
  • Lead product line Technical Escalations of system issues from hardware, applications and connectivity perspective to aid in problem diagnosis
  • Owner of Service and Support Requirements in New Product Development
  • Enhance current system tools and documentation and develop the expertise to deploy to effectively install, configure and support designed with best practices currently known and developed as part of the project, using Continuous Improvement and Problem-Solving Tools.
  • Meet quality and regulatory requirements and establish policies and procedures such as: ISO, GMP and FDA.
  • Works independent on solutions of assigned complex issues based on the analysis of multiple sources of information
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