JOB REQUIREMENTS:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 10+ years of experience in banking IT services, with a strong understanding on cards technology, risk management, and vendor governance.
• Demonstrated success in managing and overseeing complex projects with strong governance practices.
• Excellent leadership, analytical thinking, and communication abilities.
• Experience and have technical knowledge of cards platforms (e.g., Cardlink, VisionPlus), mainframe systems (CICS/Cobol), and related applications (e.g., CACS, 2C2P, Arcot).
• Familiarity with process governance and risk methodologies.
• Knowledge/exposure in project management and stakeholder engagement.
• Strong problem-solving, negotiation, and decision-making capabilities.
• Business domain knowledge covering areas of cards, e-commerce, portals, collections, loyalty rewards and open banking is preferred.
• Experienced in managing and maintaining both new and existing vendor relationships ensuring that vendors fulfill their contractual obligations. Knowledge of best practices in procurement and strategic sourcing.
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Experience in working with teams located across multiple countries and an ability to interact with different cultures.
• Knowledge in cards risk and compliance will be a plus.
• Strong negotiation, management, and decision-making skills.

• Manage and support project demand forecasting and resource planning for Technology & Operations (T&O), ensuring alignment with business priorities across new project initiatives, Run-The-Bank (RTB), and Quarterly Releases (QR).
• Oversee project demand approvals within the Cards Department to ensure compliance with governance schedules.
• Monitor RTB demand and obsolescence risks that may impact delivery timelines.
• Support the Cards Tech Demand Forum to drive alignment among senior stakeholders for team formation and resource planning.
• Review project requirements and details prior to approving resource assignments.
• Review and approve project documentation, e-memos, and quarterly vendor evaluations.
• Promote consistency and quality through the Client’s Service Delivery Management (SDM) process.
• Manage third-party vendors and outsourcing engagements, ensuring compliance with contractual and regulatory requirements.
• Build and maintain strong relationships across internal departments and with external partners.
• Prepare and present dashboards, performance metrics, and management reports to senior leadership.
• Communicate effectively with both technical and business stakeholders.
• Escalate issues impacting project schedules in a timely manner and propose appropriate workarounds or resolutions.
• Ensure all project documentation adheres to bank standards.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.