WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; German language skills are an asset.

WORK EXPERIENCE:

• Minimum of 8 years of SAP Technical Administration or SAP Technical Consulting with SAP Basis skills.
• A minimum of 5+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery
• Experience in solution design, enterprise architecture, and SAP implementation.
• Knowledge of SAP RISE or ECS experience is preferred.
• Experience and certifications with Hyperscalers (AWS, MS Azure, or GCP) are a big advantage
• Experience in technical project planning, implementation, and configuration.

SKILLS AND COMPETENCIES:

• Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
• Strong background in SAP solutions, technology, and products, and cloud technology.
• Proven skills in escalation management, stakeholder engagement, and contract management.
• Competency in multi-tasking and managing multiple engagements in parallel.

PREFERRED SKILLS:

• Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.
• Experience in leading international and multicultural teams.
  

  SAPECSCareers

THIS IS A HYBRID ROLE BASED OUT OF NEWTOWN SQUARE, PA. HYBRID IS 3-DAYS WEEK ONSITE & 2-DAYS WEEK REMOTE.

This is your opportunity to take a client management role in delivering transformative cloud solutions for our clients as a Senior Technical Engagement Manager in SAP Enterprise Cloud Services (ECS). This position is designed for a Senior SAP BASIS professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.
As a Technical Engagement Manager, you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies. You will be instrumental in delivering high-quality services, supporting Rise with SAP customers in their SAP S/4HANA adoption journey, and ensuring customer satisfaction through effective service delivery and engagement working along with other roles in SAP.

KEY RESPONSIBILITIES:

• Responsible for leading customer communication and coordination as a representative of SAP Enterprise Cloud Services (ECS).
• Accountability as the single orchestrator for End2End delivery from SAP ECS
• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements as per contract.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Introduce scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS Technical Operations to drive operational topics.
• Establish good relationship with all customer facing roles in SAP to provide One SAP experience.
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.