Senior Technical Field Engineer at Unisys - UK

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Diagnosis, Maintenance, Service Desk Support, Customer Satisfaction, Time Management, Technical Support, End User Productivity, Service Hub, Professionalism, Problem Solving, Communication, Team Collaboration, Infrastructure Support, Remote Support, On-site Support

Industry

IT Services and IT Consulting

Description

What success looks like in this role: What success looks like in this role: The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals. Responsibilities and Accountabilities: Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations. Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk. Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services. Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets. Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services. Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a ‘service hub’ service with dedicated support staff during Business Hours at specified Locations. Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users. Maintain a high degree of professionalism. Ensure customer satisfaction throughout all transactions. You will be successful in this role if you have: NV1/NV2 Security Clearance must for this role. Time management Motivated and enthusiastic Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The Field Engineer is responsible for installing, diagnosing, maintaining, and servicing computer-related products at client locations. This includes providing Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.