REDEFINE THE FUTURE OF CUSTOMER EXPERIENCES. ONE CONVERSATION AT A TIME.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

BUILD AMAZING - DELIVER AMAZING - LIVE AMAZING - BE AMAZING

Nextiva’s platform powers voice, messaging, video, and other omni-channel engagement capabilities for care teams and patients, ensuring security, compliance, and seamless integration with Healthcare EHRs and CRM systems.
We are looking for an experienced Sr. Product Manager with experience in the Healthcare industry. You will own the product strategy, roadmap, and execution for key healthcare AI driven workflows, helping hospitals and clinics leverage our platform while integrating tightly with EPIC for scheduling, patient communication, secure messaging, and care coordination.

As a Product Manager, you will be responsible and accountable for:

• Developing and harvesting product ideas by processing customer and user needs
• Prioritizing the feature backlog by keeping in mind the bigger business objectives
• Successful execution, delivery, and adoption of the product(s) and features

QUALIFICATIONS

• 8+ years experience in a Product Manager role at a technology company
• Bachelor’s degree
• Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product
• Ability to effectively communicate and manage multiple competing priorities
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high-profile product features
• Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics
• Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
• Strong interpersonal, collaboration, and organizational skills
• Leadership, ownership, conflict resolution, and accountability must be strengths

KEY RESPONSIBILITIES

• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
• Deeply understand the needs of healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams.
• Work closely with EPIC APIs (e.g., App Orchard, FHIR, HL7, SMART on FHIR) to define integration patterns.
• Partner with Engineering to design, develop, and deploy scalable, secure integrations with EPIC and other EHR systems.
• Collaborate with sales, implementation, and customer success to drive adoption, collect feedback, and improve product-market fit.
• Define clear, actionable user stories, EPICs, and acceptance criteria with healthcare-specific use cases.
• Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design.
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
• Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members.
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.

As a Product Manager, you will be responsible and accountable for:

• Developing and harvesting product ideas by processing customer and user needs
• Prioritizing the feature backlog by keeping in mind the bigger business objectives
• Successful execution, delivery, and adoption of the product(s) and feature