Shopmonkey is seeking a Senior Technical Product Manager to lead our platform architecture, developer experience, and infrastructure initiatives. You will own the technical product strategy for our internal developer experience (CI/CD, tooling), public developer experience (APIs, webhooks, Enterprise Data Streaming), and platform reliability (SRE). This role requires deep technical understanding, strong product sense, and the ability to bridge technical complexity with business value. You will work closely with engineering teams, DevOps, external developers, and customer-facing departments to ensure our platform scales reliably while providing exceptional developer experiences.

Internal Developer Experience:

• Own the CI/CD pipeline strategy and tooling to accelerate development velocity
• Define developer productivity metrics and drive improvements in build times, deployment frequency, and lead time
• Lead initiatives to improve code quality, testing automation, and development workflows
• Partner with engineering teams to identify and resolve developer pain points
• Establish best practices for code reviews, documentation, and knowledge sharin

Public Developer Experience:

• Develop and execute the roadmap for public APIs, webhooks, and Enterprise Data Streaming (EDS)
• Define API design standards, versioning strategies, and developer documentation
• Lead developer portal initiatives and developer community engagement
• Establish API usage analytics, rate limiting, and security policies
• Work with enterprise customers to understand integration needs and requirement

Platform Architecture & SRE:

• Define and execute the technical roadmap for platform reliability, scalability, and performance
• Set goals and metrics for driving SRE initiatives related to monitoring, alerting, incident response, and DR
• Drive a platform architecture roadmap that balances technical debt, performance, and business needs
• Establish and maintain SLAs, SLOs, and error budgets for critical platform services
• Collaborate with infrastructure teams to optimize cloud costs and resource utilization

Internal Developer Experience:

• Own the CI/CD pipeline strategy and tooling to accelerate development velocity
• Define developer productivity metrics and drive improvements in build times, deployment frequency, and lead time
• Lead initiatives to improve code quality, testing automation, and development workflows
• Partner with engineering teams to identify and resolve developer pain points
• Establish best practices for code reviews, documentation, and knowledge sharing

Public Developer Experience:

• Develop and execute the roadmap for public APIs, webhooks, and Enterprise Data Streaming (EDS)
• Define API design standards, versioning strategies, and developer documentation
• Lead developer portal initiatives and developer community engagement
• Establish API usage analytics, rate limiting, and security policies
• Work with enterprise customers to understand integration needs and requirements

Cross-functional Leadership:

• Lead technical product strategy sessions with engineering leadership and architects
• Collaborate with product teams to ensure platform capabilities support feature development
• Partner with sales and customer success to understand enterprise integration requirements
• Drive technical evangelism and thought leadership for Shopmonkey’s platform capabilities