Senior Technical Product Manager at Tucows Inc.

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Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

154000.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Product Management, Billing, Invoicing, Payments, Accounting, Agile Environment, Event-Driven Architectures, Microservices, RESTful API Design, Customer Onboarding, Technical Support, Product Strategy, Requirements Gathering, Cross-Functional Collaboration, Success Metrics, Customer Experience

Industry

IT Services and IT Consulting

Description

Wavelo is a SaaS business on a mission to make telecoms a breeze. We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster. As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! About the Opportunity We are looking for a Senior Technical Product Manager to own the Wavelo Biller — Wavelo’s core, configurable billing engine powering both wireless and wireline billing across multiple customers, brands, and billing models. The Wavelo biller is an event-based platform for prepaid, postpaid, and hybrid billing for consumer, SMB, and enterprise use cases, and is designed to extend beyond connectivity into device financing, hardware, and non-network services. This role is for a senior PM who is comfortable owning complex business-critical systems: defining clear behavior, setting guardrails, and making long-term tradeoffs that balance flexibility and scale. You will be accountable for how billing behaves across products, networks, and customers. Job Duties Set and communicate platform-level product strategy for billing at Wavelo Translate complex billing behavior into clear product definitions, requirements and guardrails Evaluate new use cases and customer requests, making tradeoffs between flexibility, risk, and long-term maintainability Partner with Engineering, Operations, and Product managers to align on billing behavior and ownership boundaries Enable Marketing through accurate, product-authored documentation that explains billing behavior, supported use cases, customer value, and competitive differentiation Partner with the Solutions team to evaluate customer-specific requirements, distinguishing between one-off needs and platform-level capabilities that should be productized Maintain a shared mental model of “how billing works” across teams Serve as a liaison to customer delivery/solutions teams — ensuring smooth onboarding, integration, and customization. Define success metrics and drive outcomes that improve customer experience. Knowledge, Skills and Abilities 5+ years in technical product management experience, with senior-level ownership of platform or financial systems Strong experience with billing (telecom is nice to have), invoicing, payments, or accounting-adjacent platforms Demonstrated ability to work closely with engineering teams in an agile environment, translating complex product behavior into clear priorities, acceptance criteria, and iterative delivery Hands-on experience collaborating with Engineering teams on event-driven architectures, microservices, and RESTful API design. Familiarity with customer onboarding, delivery, and post-sales technical support — especially in a SaaS or enterprise setting. Strong product instincts backed by technical fluency — you can translate platform complexity into clear, compelling value for customers. Experience with telecom systems and standards is a plus, but not required. The base salary range for this position is $139,000 - $154,000 USD for US residents OR $128,000 - $142,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits. Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Responsibilities

The Senior Technical Product Manager will own the Wavelo Biller, defining product strategy and translating complex billing behavior into clear definitions and requirements. This role involves partnering with various teams to ensure alignment on billing behavior and to drive outcomes that improve customer experience.