Senior Technical Product Specialist - Singapore at ProcessUnity

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

125000.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Support, SaaS Administration, Microsoft Azure, SQL Server Administration, SQL Querying, VBA Scripting, PowerShell Scripting, Customer Success, Problem Solving, Communication, Technical Troubleshooting, Integration Configuration, Browser-Based Applications, Data Analysis, Network Issues, System Alerts

Industry

Software Development

Description

We are seeking a Senior Technical Product Specialist to play a key role in supporting our world-class GRC platform and solutions to our customers. This position is on the front lines for all customer support activities to answer questions, troubleshoot technical issues, and provide best practices to a growing customer base. Candidates should be highly technical and versed in the technical stack of Microsoft Azure or a comparable public cloud provider. Please note that this is a remote role, but you must be based in Singapore and will be hired through ProcessUnity's Singapore employer of record. What You'll Do: Maintain expert working knowledge of ProcessUnity products, features and best practices Troubleshoot and resolve platform, integration, network, and browser issues Manage tickets to closure, ensuring excellent support is provided on a timely basis Maintain knowledge and familiarity with existing support resources (help center, webinars, videos) Interface closely with QA and Product teams for support-related topics Support/assist sales engineers and implementation team to resolve platform issues and challenges Help to define and establish application and business level support KPIs Write and execute SQL queries against Microsoft SQL databases data sources Review system event and error logs to determine root cause of issues Configure and respond to system alerts Leverage Microsoft Azure to validate system and resource health Desired Experience and Skills: 5+ years of experience in a technical customer support role Experience administering a SaaS based solution in Microsoft Azure or comparable cloud provider MS Excel experience including expression writing, function knowledge, VLOOKUP, pivot tables, etc. Hands-on technical experience configuring browser-based SaaS applications Direct experience administering Microsoft SQL Server Configuration of SSL, SAML, Web Services (REST and SOAP), and other customer integration points Knowledge of VBA / PowerShell scripting languages SQL Server administration and SQL querying language Strong focus on customer success and customer satisfaction Demonstrated problem solving skills and organized, methodical thinking to resolve complex issues Demonstrated ability to learn new technology quickly Demonstrated ability to articulate concepts to non-technical users in a relatable manner Clear and professional verbal and written communication Responsible, reliable, confident, committed, empathetic, genuine, helpful, and team-oriented Self-motivated, self-directed, and adaptable with proven ability to multi-task effectively Compensation Range: $105,000 - $125,000 SGD depending on level and experience ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. Learn more about us at www.processunity.com.

Responsibilities

The Senior Technical Product Specialist will support the GRC platform by troubleshooting technical issues and providing best practices to customers. This role involves managing support tickets and collaborating with QA and Product teams.