Senior Technical Program Manager at Docusign

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Localization Program Management, Cross-functional Leadership, Risk Management, Dependency Management, Budget Optimization, Process Improvement, Stakeholder Management, Technical Program Management, Agile Methodology, Strategic Planning, Data Synthesis, Vendor Management

Industry

Software Development

Description

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Localization Program Manager, you will be responsible for managing the full scope and scale of Product & Technology (P&T) Localization Operations at Docusign. This role will manage interdependencies across programs, teams, and stakeholders to provide a world-class product localization experience for our global customers in 44+ languages. This position will partner closely with Product Management, Engineering, and internal partner organizations to deliver valuable, impactful outcomes. In order to be successful, you’ll demonstrate strong organizational skills in managing end-to-end localization programs, excel at influencing without authority, and understand technical details quickly. Finally, you will possess a strong attention to detail, bring simplified solutions to complex problems, and be comfortable operating in a fluid, agile environment. This position is an individual contributor reporting to the Director of Technical Program Management. Responsibility Own and execute the end-to-end, daily Localization Operations within the P&T organization Oversee end-to-end execution across teams / groups / vendors, including risk management, communication, issue/conflict resolution and dependency management Collaborate with responsible partners to proactively identify, communicate, manage and mitigate operational risks Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency Lead and manage a roadmap of program enhancements centered around reducing overhead and improving quality while simultaneously maintaining ongoing business operations Track, manage, and optimize annual budgets for tooling usage, licenses, and 3rd party vendors Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of leading complex, cross-functional, global localization functions or cross-departmental program leadership Experience building strong cross-team relationships and partnerships Preferred Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment Excellent written, verbal communication, and interpersonal skills Strong business acumen and technical background, with the ability to quickly understand and articulate technical and operational concepts and challenges across wide-ranging audiences Ability to develop clear program strategies and detailed program plans highlighting dependencies and critical paths for success Experience curating program metrics and creating dashboards or scorecards for overall operational health and progress Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams Possess working knowledge and skills with tools like Jira, Confluence, Smartling, RWS, XTM, Hereto, and other content localization systems and vendors Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-VP3

Responsibilities

Manage the full scope of Product & Technology Localization Operations to provide a world-class experience in 44+ languages. This includes overseeing end-to-end execution, managing budgets, and driving process improvements across cross-functional teams.