What You'll Do

• Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact
• Understand customer business objectives and identify opportunities for value-adding change and improvement
• Own and deliver a defined section of the Services revenue budget
• Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities
• Forecast revenue, manage risks and ensure customer commitments are delivered successfully
• Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes
• Collaborate with Product and Engineering teams to define, scope and deliver customer solutions
• Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk
• Support customer retention and long-term strategic partnerships
• 
  

Requirements

What you'll bring

• Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment
• Proven experience managing complex, multi-workstream programs and customer portfolios
• Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions
• Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders
• Experience working across Product, Engineering, Delivery and Customer-facing teams
• Strong communication, negotiation and relationship management capabilities
• Ability to navigate ambiguity, demonstrate resilience and drive outcomes in a complex environment
• Experience in health, insurance or other regulated industries will be highly regarded
• Exposure to CRM platforms, software delivery, bespoke development models, Agile or similar delivery frameworks is advantageous

What You'll Do

• Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact
• Understand customer business objectives and identify opportunities for value-adding change and improvement
• Own and deliver a defined section of the Services revenue budget
• Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities
• Forecast revenue, manage risks and ensure customer commitments are delivered successfully
• Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes
• Collaborate with Product and Engineering teams to define, scope and deliver customer solutions
• Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk
• Support customer retention and long-term strategic partnerships
• 
  

Requirements

What you'll bring

• Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment
• Proven experience managing complex, multi-workstream programs and customer portfolios
• Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions
• Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders
• Experience working across Product, Engineering, Delivery and Customer-facing teams
• Strong communication, negotiation and relationship management capabilities
• Ability to navigate ambiguity, demonstrate resilience and drive outcomes in a complex environment
• Experience in health, insurance or other regulated industries will be highly regarded
• Exposure to CRM platforms, software delivery, bespoke development models, Agile or similar delivery frameworks is advantageous