Senior Technical Program Manager at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

234700.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, Azure, Cloud Solutions, Data Analysis, Customer Success, Cross-Functional Leadership, Product Development, Cloud Architecture, Service Availability, Resiliency, Capacity Management, Outage Impact, Strategic Growth, AI Solutions, Telemetry Integration, Stakeholder Management

Industry

Software Development

Description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, Cloud + AI Platforms (CAIP) CSU is one of the most strategic businesses worldwide at Microsoft. Given the tremendous momentum in customer pursuit of Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft! We are looking for a Senior Technical Program Manager to drive the Technical Success program management for the Customer Success organization. As the Technical PM, you will be responsible for developing and landing the technical strategy for Azure platform and quality priorities (areas include but are not limited to Resiliency, Capacity, Service Availability, Outage Impact and Strategic Growth Shaping) , across an ecosystem of Cloud Solution Architects (CSA), Customer Success Account Managers (CSAMs), CSA Managers, Specialists and Product group. If you thrive on being part of a dynamic and strategic business, have deep technical background in Azure, and a passion for developing technical strategies and leading execution of technical Worldwide (WW) community programs, we would like to hear from you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Develop strategy to build high-quality, repeatable IP offerings. Facilitate scalable delivery through strong technical program management; driving program awareness and demand across the regional areas, this includes obtaining understanding of delivery demand patterns which will inform IP strategy for delivery at scale. Champion the Voice of the Customer/Partner, influencing product roadmaps and acting as a trusted technical advisor to Customer Success leadership. Share insights and best practices, collaborate with the Engineering team to address key blockers, and influence product improvements, roadmap and feature prioritization. Provide clarity to field teams and customers on feature roadmap and develop assets that extend products aligned to strategy. Accelerate Outcomes: Through engaging with field teams, share expertise, contribute to IP creation, and promote reusability to accelerate customer success, as well as collate feedback on assets to drive improvement and leverage field teams inputs. Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments. Define program goals and prioritize capabilities across multiple functional areas based on data-driven analysis. Translate organizational needs into deliverables aligned with strategic objectives and stakeholder expectations. Develop and monitor success criteria and performance metrics for programs and solutions. Build repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment and/or leverage scale execution engines like Cloud Accelerate Factory. Innovate with AI and Azure solutions that drive business value, and increase customer maturity, adoption and production readiness Integrate telemetry, usage data, and AI tools to uncover patterns and generate hypotheses for solution development. Apply technical knowledge to design solutions aligned with business and IT needs. Contribute to the development of POCs/MVPs. Other Embody our culture and values. Qualifications Required Qualifications (RQs) Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 2+ years of experience managing cross-functional and/or cross-team projects. Preferred Qualifications (PQs) Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience. 6+ years of experience managing cross-functional and/or cross-team projects AND leading technical programs AND working in a customer-facing role (e.g., internal and/or external). Knowledge in building and using agents to accomplish and accelerate delivery and outcome. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and in-depth knowledge of Microsoft Cloud Adoption Framework (CAF) and Well Architected Framework (WAF). 6+ years experience in Cloud/Infrastructure technologies, software development, program management, technology solutions, architecture, developing scalable and repeatable offers, OR equivalent experience. Prior experience and in-depth knowledge of Azure or other cloud platforms is essential. This includes experience with cloud architecture, deployment, and management of cloud services. Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Senior Technical Program Manager will develop and implement the technical strategy for the Azure platform, focusing on quality priorities and driving program awareness. They will also act as a trusted advisor to Customer Success leadership, influencing product roadmaps and accelerating customer outcomes.