Senior Technical Program Manager

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Senior Program Manager, you will work with engineering and product teams to deliver world-class products and applications. You’ll play an integral role in ensuring new products and underlying technologies are not only delivered on time but exemplify the top-notch quality our customers demand. Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate the product delivery lifecycle, reducing friction, and creating consistent communication among the teams.

• Minimum of 7 years of technical program management experience building programs, project management, and release schedules on a global scale with at least 4 years of that dedicated to running large go-to-market and product delivery programs; basic knowledge of cloud infrastructure.
• Professional certification, such as Project Management Professional (PMP) or equivalent
• Extensive experience driving large-scale, complex global change initiatives and programs to successful implementation.
• Experience designing and building metrics, KPIs, and dashboards.
• Solid experience in requirements gathering, including experience in creating process documentation
• Experience collaborating with Sales, Marketing, Customer Success, Support, and/or other go-to-market teams
• Experienced with problem diagnosis, solution development, client communications, facilitating of consensus, documentation, managing client expectations, and team management
• Proven ability to drive and deliver successful programs with 25+ team members across a fast-paced, matrix environment.
• Excellent facilitation skills in guiding planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior management (i.e. VP/SVP).
• Proven track record of using agile techniques to manage large-scale and complex projects.
• Ability to efficiently context switch amongst multiple projects.
• Ability to travel to ServiceNow locations worldwide for key strategic meetings (i.e., once per month or once per quarter)
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information