Build the future of the AI Data Cloud. Join the Snowflake team.
This Senior Technical Program Manager, Support Learning role will be responsible for designing and implementing learning experiences for the Global Support organization. This includes implementing a framework for designing and developing learner-centric experiences focused on improving performance measures. This role will play a pivotal part in Snowflake’s overall Support learning strategy, contributing to the effective development of Global Support employees.
This role is part of the Support Learning team and reports to the Senior Manager, Support Learning.
PREFERRED EXPERIENCE:
- A bachelor’s degree in computer science or business, or equivalent 10-15 years work experience
- 10+ years in program management and/or curriculum design/development in the technology industry
- 7+ years of experience designing and developing instructional materials for technical audiences
- 7+ years of experience in programming, systems architecture, or database systems administration
- 5 or more years of experience designing and developing technical training programs
- Knowledge of adult learning principles and the ability to incorporate them into the curriculum
- Experience in a customer support organization
- Demonstrated hands-on knowledge of e-learning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, After Effects, virtual instructor-led training tools, and social learning tools
- Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results
- A demonstrated ability to adapt to new technologies and learn quickly
- High levels of emotional intelligence (EQ), empathy, and proactivity
- Excellent team player, able to work with virtual and global cross-functional teams
Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $155,000 - $236,500.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits
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