WHO WE ARE:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.

ABOUT THE ROLE:

As a Senior Technical RMA Specialist, you will be responsible for executing and managing system transactions related to product returns, RMAs (Return Merchandise Authorizations), and inventory reconciliation. This role plays a critical part in ensuring accurate processing of returns, maintaining data integrity, and supporting seamless reverse logistics operations in collaboration with internal teams and 3rd-party logistics (3PL) providers.
You will work closely with warehouse teams, customer service, and supply chain partners to track returned products, update system records, and resolve discrepancies. Additionally, you will monitor key metrics, generate reports, and support continuous improvement initiatives to enhance efficiency in returns processing and inventory management. This role requires strong attention to detail, proficiency in ERP/WMS systems, and the ability to communicate effectively across teams.