Senior Technical Sales Service Specialist at Eaton USA

Tinton Falls, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Sales, Filtration Products, Proposal Development, Customer Service, Project Coordination, Training, Market Knowledge, Sales Support, Data Analysis, Salesforce, ERP Systems, Liquid Filtration Applications, Engineering Feedback, Product Literature, Cross-Training, Communication

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Senior Technical Service Specialist serves as a key product knowledge expert for sales, customer service, and project coordination. They employ their knowledge of Filtration products to educate internal and external partners, review incoming requests for proposal, and develop accurate and competitive techno-commercial proposals in concert with our sales team and channel partners. Serve as a primary technical resource supporting the North America and global sales team, distributors, and product end users with accurate product and application knowledge. Develop and produce professional techno-commercial proposal packages for complex and custom Filtration product lines in addition to our standard and configurable products. Evaluate commercial and technical requirements of requests for proposal, advising customer of conflicts and making recommendations for changes. Review incoming project orders and transmit them to the engineering and project coordination teams. Conduct in-house and field training on filter sizing, pricing, application, and function to help in the development of market channels' filter system knowledge. Maintain current market knowledge and other job skills through participation in field study, internal and external educational opportunities, and industry affiliations. Provide feedback to the engineering and sales team to support new product and market development. Assist the marketing and pricing teams in development and maintenance of product literature and price guides. Analyze data and prepare quarterly reports on product line sales performance. Lead periodic ad-hoc projects in support of sales, marketing, and operations goals. Facilitate and engage in intradepartmental learning and cross-training to broaden product knowledge for yourself and other members of the team. Support the customer service team by responding to customer phone calls and emails as needed. Bachelor's degree from an accredited institution and Four (4)+ years of experience in industrial technical sales, manufacturing operations, or engineering OR HS Diploma and Seven (7)+ years of experience in industrial technical sales, manufacturing operations, or engineering. Must be able to work in the United States without corporate sponsorship now and within the future No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Chanhassen, MN / Tinton Falls, NJ will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Bachelor's degree in business, engineering, or physical science from an accredited institution. 1+ years of experience with liquid filtration applications. Experience working with Salesforce or other customer resource management (CRM) system. Experience working an industrial manufacturing enterprise resource planning (ERP) platform.

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Responsibilities

The Senior Technical Service Specialist serves as a key product knowledge expert for sales and customer service, developing accurate techno-commercial proposals and supporting the sales team. They also conduct training, maintain market knowledge, and provide feedback for product development.