Senior Technical Service Desk at Unisys - UK

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

It Support, Service Desk, Troubleshooting, Customer Service, Incident Management, Problem Management, Diagnostics, Time Management, Data Accuracy, Shift Work, Security Clearance Management

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. Provide 1st Level IT Support. Experience leading, mentoring and or training service desk staff Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process. Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends. Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc). You will be successful in this role if you have: Active NV1 Security Clearance is required. And the ability to obtain NV2 Security Clearance is required. Must be an Australian Citizen. Applicants with customer service experience preferred. 1 year of IT Service desk experience. Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The role involves providing 1st Level IT Support for software, hardware, and network issues, acting as the single point of contact for logged incidents and requests. Responsibilities include accurately documenting calls, managing workload to meet service levels, and performing diagnostics to initiate problem management workflows.