Job #: R-00164362
Location: Whiteley, Hampshire
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Remote Type: No Remote
Clearance: UK - SC
External Referral Program: Ineligible
Sector: Commercial & International
Description

SOFT SKILLS

• Strong customer focus
• Analytical approach with attention to detail and process governance
• Excellent verbal and written communication skills
• Confident, self-motivated, and positive attitude
• Ability to prioritise individual objectives
• Understanding of ITIL principles

TECHNICAL SKILLS

• Proficient with Windows Operating Systems
• Understanding of networking
• Experience with Remote Desktop and Microsoft services (M365)
• Previous experience in a technical support role, ideally second line/customer-facing

WHAT WE DO FOR YOU:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time Working

WHO WE ARE:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

As a Senior Technical Service Engineer, you will provide day-to-day desktop support (software and hardware) and assist remote and local users across the UK & EMEAI. You will ensure timely and efficient problem resolution while maintaining high customer service standards. Demonstration of Leidos values, Integrity, Inclusion, Innovation, Agility, Collaboration, and Commitment, is essential.