MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience in a customer-facing role troubleshooting hardware, software, in cloud or on-premises server infrastructure management, including diagnosing and troubleshooting operating systems, computer hardware, and server hardware.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.

PREFERRED QUALIFICATIONS:

• Experience in Computer Networking such as TCP/IP, Routing, Load balancing, etc.
• Experience debugging workload issues across multi node environments.
• Experience with performing component-level repairs on IT equipment.
• Experience working with public cloud like Google Cloud Platform (GCP) and cloud computing platform.
• Understanding of basic web technologies like HTTP, HTML, DNS, TCP, etc.

• Manage capacity deployment by understanding and supporting build milestones and timelines.
• Troubleshoot and resolve OS-level issues and improve diagnostic and troubleshooting techniques for faster recovery.
• Execute the deployment and configuration of integrated hardware and software solutions remotely and on-site.
• Utilize software tools for essential functions such as inventory management and OS configuration/troubleshooting.
• Develop and improve documentation for new platforms and support procedures.
  Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form