At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

JOB DESCRIPTION:

The Senior Technical Specialist (STS) is a support function to an assigned sale specialist and/or territory to ensure customer expectations are satisfied before, during and post-surgery of an orthopaedic procedure. Reporting to the Technical Supervisor, close coordination is required between the different stakeholders, which includes sales, customer service, logistics (distribution, warehousing & delivery). It is expected that the Senior TS will manage & be responsible for the instrumentation, implants, and workshops materials allocated to the assigned territory.

As part of the Trauma team, this role is required to cover cases in the operating theatre and be part on an on-call roster.

• Provide technical support to operating staff in theatre during orthopaedic surgery.
• Ensure instrumentation are complete, clean and properly packed prior to and after surgery.
• Develop adequate knowledge of Company’s orthopaedic product portfolio and instrumentation so as to assist nurses and doctors in surgery.
• Support sales personnel during in-services to nurses and doctors and participate in exhibitions (either weekdays or weekends).
• Maintain confidentiality of Company’s documentation e.g. pricing, product specifications
• Support sales personnel in the management of inventory for all product portfolio.
• Assist in topping up of consignment implants whenever necessary.
• Ensure that consignment implants are complete at all times.
• Be able to be mobilised during on-call for the next assignment/surgery case.
• Prepared to support surgeons in surgery during weekends when necessary.
• Be in operating theatre at least 15 minutes prior to surgery.
• Feedback to sales personnel any complaints, competitive activities and suggestions from nurses and doctors.
• Assist in cataloguing & documentation whenever necessary.
• Assist in bi-annual stock-taking.

QUALIFICATIONS

• Bachelor’s degree with relevant years of proven experience in the clinical or healthcare setting experience (preferred).
• Must be willing to work long and irregular hours, including weekends.
• Must be able to work under pressure.
• Demonstrates resilience, willingness to learn, openness and adaptability, attention to details and possess the desire to excel and grow.
• A strong team player with excellent interpersonal, communication & presentation skills
• Ability to work in a collaborative environment and develop strong relationship with stakeholders.

• Provide technical support to operating staff in theatre during orthopaedic surgery.
• Ensure instrumentation are complete, clean and properly packed prior to and after surgery.
• Develop adequate knowledge of Company’s orthopaedic product portfolio and instrumentation so as to assist nurses and doctors in surgery.
• Support sales personnel during in-services to nurses and doctors and participate in exhibitions (either weekdays or weekends).
• Maintain confidentiality of Company’s documentation e.g. pricing, product specifications
• Support sales personnel in the management of inventory for all product portfolio.
• Assist in topping up of consignment implants whenever necessary.
• Ensure that consignment implants are complete at all times.
• Be able to be mobilised during on-call for the next assignment/surgery case.
• Prepared to support surgeons in surgery during weekends when necessary.
• Be in operating theatre at least 15 minutes prior to surgery.
• Feedback to sales personnel any complaints, competitive activities and suggestions from nurses and doctors.
• Assist in cataloguing & documentation whenever necessary.
• Assist in bi-annual stock-taking