Senior Technical Specialist, Network & Security at NTT Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Documentation, Networking Technologies, Customer Service, Problem Solving, Analytical Thinking, Communication Skills, Teamwork, Root Cause Analysis, Incident Management, Service Level Agreements, Remote Support, Troubleshooting, Knowledge Sharing, Risk Mitigation, Vendor Technologies, Maintenance Tasks

Industry

IT Services and IT Consulting

Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Remote Technical Support Engineer (L4) is an advanced engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Key responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Carries out agreed maintenance tasks. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Escalates unresolved incidents and follows up until incident is resolved. Documents and closes resolved incidents according to agreed procedures. Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Provide continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Aligns to company defined process and procedures in resolving client enquiries. Supports engineers during issues arising out of scheduled maintenance activities. Creates knowledge articles in incident diagnosis/resolution and assist with updating as and when required. Upgrades skills and enhances knowledge on latest products and technologies and complete required Certification. Documents client solutions and knowledge sharing with the internal/external stakeholder. Identifies operational//Technical risks and provides suitable mitigation. Analyzes and reviews repeat failures and works on permanent solution. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. To thrive in this role, you need to have: Advanced knowledge of technical documentation. Advanced knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Advanced knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc. Customer service orientated and pro-active thinker. Problem solver who is highly driven and self-organized. Excellent attention to detail Excellent analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc. Cisco Dev Net certification. Required experience: Advanced experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Advanced experience in technical support to clients. Advanced experience in diagnosis and troubleshooting. Advanced experience in providing remote support in Networking technologies. Advanced experience in relevant technology. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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Responsibilities

The Senior Technical Specialist is responsible for providing professional remote technical support to clients by identifying and resolving technical incidents. This role includes maintaining support processes, analyzing service records, and ensuring effective resolution of incidents.