Senior Technical Specialist at NSW Government School Performance North

Alexandria, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

142665.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Computing, Desktop Environments, Problem-Solving, Customer Service, Vendor Engagement, Cyber Security, Collaboration, Technical Knowledge, Deployment Coordination, Configuration Management, Microsoft Intune, Configuration Manager, Stakeholder Engagement, Continuous Improvement, Record Maintenance, Hardware Expertise, Software Expertise

Industry

Education Administration Programs

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing, Full-Time Location: Eveleigh A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months. Competitive remuneration ranging from $129,464 to $142,665 plus super & annual leave loading. Join our team and be the backbone of seamless ICT delivery for cutting-edge desktop environments. We’re looking for an expert who thrives on problem-solving, partnerships, and continuous improvement. What you’ll do: Own end-user computing infrastructure: design, install, maintain, integrate, and upgrade desktop environments with thorough testing and validation. Lead production deployments: coordinate repairs and changes and develop clear work instructions to identify and prioritize issues. 3rd-level escalation point: partner with internal teams and external vendors to resolve complex problems swiftly. Align solutions with business needs: collaborate with stakeholders, vendors, and IT teams to draft configurations, roadmaps, diagrams, standards, and procedures. Drive improvement: produce reports with actionable recommendations for continuous enhancement. Keep it organized: maintain accurate records, respond promptly per departmental protocols, and build strong stakeholder relationships for smooth ICT delivery. Knowledge steward: develop and sustain expertise across diverse hardware, software, and technologies. Deliver on time: manage deliverables to meet target outcomes and schedules. For further information please click here to view the role description About you Demonstrated extensive technical knowledge and experience in managing large end user device fleets across multiple vendors, operating systems and management platforms. Specifically, across platforms such as Microsoft Intune and Configuration manager. Strong customer service experience, focusing on solution delivery and vendor engagement. Hands-on experience with end-user computing, desktop environments, and related testing/validation processes. Demonstrated experience in implementing ASD Essential 8 cyber security controls, particularly within the context of End User Compute. Strong ability to coordinate deployments, create detailed work instructions, and prioritise issues. Proven track record as a 3rd-level escalation points or senior technical escalation role. Excellent collaboration skills with stakeholders and vendors. Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Industry certification in relevant technologies or equivalent industry experience. Hold a valid NSW Working with children Check (WWCC) for paid employment. Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: Monday 15 December 2025 For role enquiries please contact Ryan McDonell at ryan.mcdonell@det.nsw.edu.au Please note due to the NSW Government closedown period (Wednesday, 24 December 2025 – Sunday, 12 January 2026) applications for this recruitment will be reviewed commencing mid-January 2026. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

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Responsibilities

The Senior Technical Specialist will own the end-user computing infrastructure, ensuring the design, installation, maintenance, integration, and upgrading of desktop environments. They will also lead production deployments and act as a 3rd-level escalation point for complex problem resolution.