Welcome to the future of technical support, where AI handles the routine, and you tackle the extraordinary. At Trilogy, managing 100+ enterprise software products, we've revolutionized customer support through cutting-edge AI integration. But here's the twist – we need exceptional human talent to handle what AI can't.

Forget everything you know about traditional support roles. When our AI chatbot handles 90% of standard inquiries, you'll be diving into the most intricate technical challenges that even artificial intelligence finds puzzling. This isn't your average support position – it's a masterclass in problem-solving at the intersection of human expertise and AI capabilities.

Let's be crystal clear: this role demands immediate impact. We're looking for self-starters who thrive in complexity and autonomy. If you need constant supervision or struggle with independent problem-solving, this isn't your arena. But if you're energized by challenging puzzles and ready to push the boundaries of technical support excellence, you've found your calling.

CANDIDATE REQUIREMENTS

• Native or business-level German language proficiency
• Minimum 2 years of hands-on technical support or engineering experience
• Demonstrated expertise with AI tools like ChatGPT, Perplexity, or Cursor in professional settings
• Exceptional problem-solving abilities and self-directed learning skills

THIS POSITION IS ALSO KNOWN AS:

• Application Support Engineer
• Technical Support Engineer
• Senior Technical Support Engineer

WHAT YOU WILL BE DOING

You’ll be the bridge between AI and human expertise, focusing on:

• Mastering the art of complex problem resolution where AI reaches its limits
• Contributing to the evolution of our AI systems by identifying improvement opportunities
• Delivering sophisticated technical solutions that enhance our AI-powered support ecosystem

WHAT YOU WILL NOT BE DOING

To set clear expectations, this role is not about:

• Gradual onboarding - you’ll need to master multiple products within your first month
• Manager-dependent problem-solving - self-sufficiency is non-negotiable
• Handling basic support tickets - our AI takes care of those

KEY RESPONSIBILITIES

Your core mission will be to:

• Seamlessly blend human technical expertise with AI capabilities
• Pioneer solutions for complex technical challenges that push beyond AI’s current capabilities
• Drive continuous improvement in our AI-human support ecosystem