As our business grows, Cabco seeks a Senior Technical Support Engineer to work from our Dartmouth office. Ideally, you will have a clear client service orientation and will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. It is considered a must, that you are also able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams to maximize customer satisfaction.
We are looking for a self-motivated person willing to take ownership of customer issues reported and see those problems through to resolution. Technically, you will have experience applying a broad range of current IT tools and solutions in business environments.

KEY INTERMEDIATE KNOWLEDGE BASE OF AT LEAST SIX OF THE FOLLOWING:

• Back office and data centre hardware infrastructure (SAN, Server grade hardware, Backup solutions., PDUs)
• Active Directory
• Cloud based deployments
• Azure

QUALIFICATIONS:

• Post secondary education in a related field: Information Technology, Computer Science, Network or IT Support.
• Must have 5 or more years experience working in an IT support, technical support, or technical engineering capacity.
• Strong knowledge in Microsoft 365
• Excellent customer service experience/skills are required.
• Strong written and verbal communication skills in English.
• Strong technical troubleshooting and problem-solving.
• Strong organization skills.
• Interest in learning new technologies and completing required training and certifications as necessary.
• Valid driver’s license.

ASSET QUALIFICATIONS INCLUDE INTERMEDIATE KNOWLEDGE OF THE FOLLOWING:

• Antivirus/EDR solutions
• Backup solutions – Local and Online
• Windows Server management
• SAN/NAS shared storage
• Networking Architecture
• IP Telephony

Please refer the Job description for details