Senior Technical Support Engineer

at  Dynatrace

WHAT WILL HELP YOU SUCCEED

• Technical Degree (preferably in Computer Science) or relevant experience in IT.
• Professional work experience in software development, software testing, or in customer services.
• Ability to analyze code written in modern programming languages.
• Experience with various operating systems (Linux, Windows) and computer networks.
• Knowledge of cloud and host virtualization technologies.
• Strong analytical thinking with a structured approach to problem solving.
• Team player with proactive attitude.
• Excellent English skills, both oral and written.
• You will love this job if Troubleshooting is your passion.
• You are fascinated by technical challenges, and you think creatively.
• You love to learn new technologies.
• You appreciate team spirit and enjoy an international environment.

YOUR ROLE AT DYNATRACE

As a Senior Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

YOUR ROLE:

• Recognize and solve problems as reported by customers related to our SaaS and Managed products.
• Interact with diverse customer technology ecosystems.
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
• Be exposed to an entire range of cutting-edge technologies.
• Work closely with our development and product management teams.
• Attend training for new product features and technologies.
• Exchange knowledge with other colleagues and suggest product improvements.
• Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.