An opportunity has arisen in our Dublin studio for a Senior Technical Support Engineer| L3 Support Engineer.

KNOWLEDGE MANAGEMENT

• Create comprehensive technical documentation including user guides, SOPs, and process flowcharts
• Establish best practices and technical standards for the support team
• Mentor and coach L1/L2 engineers through knowledge transfer and skills development

PREFERRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology or equivalent practical experience
• Relevant industry certifications (Microsoft 365/Azure, CompTIA, ITIL)
• Scripting and automation experience (PowerShell, JavaScript, Python)
• Cybersecurity knowledge with exposure to frameworks like NIST or ISO 27001
• Experience with SAML/SSO integration for SaaS applications
• Familiarity supporting architectural and design software including:
  o Autodesk suite (Revit, BIM 360, AutoCAD)
  o Adobe Creative Cloud Suite
  o Enscape

o Newforma

• Experience configuring and supporting high-performance workstations with specialised hardware (e.g. NVIDIA GPUs)
• Demonstrated continuous professional development in relevant technologies

ABOUT THE ROLE

As a Senior Technical Support Engineer, you will serve as a critical technical escalation point within our IT support structure, leading complex problem-solving initiatives and driving technical excellence across the organisation. This role combines hands-on technical expertise with strategic thinking to deliver exceptional IT solutions for HJL and our clients.