Senior Technical Support Engineer（Indonesia） at Tencent

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Computing, Linux, Kubernetes, Containerization, SDN, Shell, Python, Golang, C++, System Monitoring, Fault Troubleshooting, Log Analysis, Software Deployment, Acceptance Testing, Database Management, Network Security

Industry

Software Development

Description

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses. What the Role Entails 1. Delivery: Responsible for end-to-end delivery of Private Cloud (such as Cloud Computing, Storage, Network, Database, Container, Middleware, AI, etc.), including Delivery Solution Design, Software Deployment, and Acceptance Testing, to ensure project success and customer satisfaction. 2. After-Sales: Responsible for Private Cloud Operation and Maintenance support, including System Monitoring, Fault Handling, Drill Testing, and software support during Customer Major Events, to ensure stable and secure operation of the Private Cloud. 3. Customer Relationship Maintenance: Regular customer visits and requirements collection, provide professional technical service solutions. 4. Industry Insight: Understanding industry best practices and combining them with the habits of overseas customers, to foresight and design low-cost, high-quality, intelligent technical service. 5. Cross-Team Collaboration: Understand customer needs and collaborate with product team to keep products competitive. Provide technical support for Pre-sales team. Who We Look For 1. Bachelor's degree or above in Computer Science, Information Technology, Communication Engineering or related majors. 2. More than 3 years of relevant experience in Software Delivery/After-Sales of cloud computing or virtualization platforms; experience/certifications related to Alibaba, Huawei, VMware, Oracle, OpenStack, etc. are preferred. 3. Familiar with Linux system and operation/maintenance skills, with practical experience in fault troubleshooting and log analysis. 4. With practical experience of Kubernetes, Container, SDN network technologies. 5. Familiar with any one programming language such as Shell, Python, Golang, C/C++; With AI or Automation practical skills are preferred. 6. Experience in cross-regional project delivery, able to work with multiple region/country teams. 7. Fluent in English, and Mandarin/Indonesian is a plus. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. Who we are Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Responsibilities

The role involves end-to-end delivery of private cloud solutions, including software deployment and acceptance testing. Additionally, it requires providing after-sales operation and maintenance support, fault handling, and maintaining customer relationships.