Senior Technical Support Engineer at MKS Instruments

Batu Kawan, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engineering Degree, RF Products, Digital Electronics, Technical Support, Troubleshooting, Failure Analysis, Test Station Support, Technical Training, MS Office, Customer Installation, Service Bulletins, Technical Memos, Assembly Operators, Repair Processes, Communication Skills, Problem Solving

Industry

Semiconductor Manufacturing

Description

A Day in Your Life at MKS: As a Senior Technical Support Engineer, you will provide technical support to service technicians, maintain test stations, and work with the US tech support team and new product transfer to Malaysia. You Will Make an Impact By: Failure/Repair Reports and other documents Perform detailed Failure Analysis on the products and generate repair reports as required Provide feedback to corporate Technical Support on Service Bulletins, Tech Memos, and other documents Test Station Support Work with US Corporate technical support team on test stand installation and qualification to support new and existing products Maintain existing test stations Technical support Key technical interface between US Corporate Tech Support Team and Local Repair Team Provide technical support to service technicians by answering technical questions, troubleshooting, and resolving problems via phone, email, or in-person Training Provide technical training on new and existing products to Service Technicians Train technicians on new Service Bulletins and Technical Memos Trains and certifies assembly operators on Product Repair Processes May be involved in customer installation and training programs Skills You Bring: Engineering Degree Experience in RF and digital electronic products is preferred Good computer skills with a working knowledge of MS Office suite Must be able to manage multiple tasks and priorities with minimal supervision #LI-DNI Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc enables technologies that transform our world. MKS Instruments Product Overview

Responsibilities

As a Senior Technical Support Engineer, you will provide technical support to service technicians and maintain test stations. You will also work with the US tech support team and assist in the transfer of new products to Malaysia.