OUR MISSION

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

WHO WE ARE

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description

YOUR EXPERIENCE

• Excellent written and verbal communication skills
• Fluent knowledge of English - Knowledge of any other major European language will be an advantage
• Previous experience in a Technical Support environment is required
• Wireshark/TCPDump packet capture troubleshooting - specifically with HTTP/SSL/SMB
• Linux familiarity
• Technical skills - expert knowledge in TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
• Virtualization experience (vsphere, virtualbox, hyper-v, etc)
• Nice to have - programming experience, shell/perl/python scripting, understanding of malnets, security clearance
• Strong knowledge of TCP/IP
• Solid understanding and hands-on experience in Routing & Switching (OSPF / BGP / VLAN / STP etc)
• Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE)
• Experience with Layer 7 application protocols (DNS, DHCP, FTP, HTTP/HTTPS) is a strong advantage
• Experience with Cisco security products, Checkpoint, Juniper, Fortinet is a plus
• Experience with Authentication Protocols (Radius /TACACS) is a plus
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols is required
  Additional Information

Please refer the Job description for details