Senior Technical Support Engineer (PST) at New Relic Inc Canada

Reno, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

121000.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, AWS, Docker, Kubernetes, SaaS, Azure, GCP, Linux, DevOps, Software Engineering, Network Administration, System Administration, Database Administration, New Relic Products

Industry

Software Development

Description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer we like you know more about our products than any other function and feel a sense of pride and satisfaction helping customers through their never-seen-before technical issues! We are serious about keeping our skills sharp, so we can provide first class assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer appreciation — your learning opportunities will never end. Will collaborate with other Support Engineers to creatively and passionately assist with customer issues, while honing your technical skills. Use your insight and creativity to help us identify recurring or systemic problems and suggest ways we might address them. What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. Advance your skills through additional training and development into features and capabilities of our Products This role requires Love delighting customers, even those who are having a tough day! Experience building, maintaining, and/or monitoring servers in an enterprise environment. Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes. Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious. Experience with other SaaS platforms such as Azure, GCP, etc. Bonus points if you have A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation). Experience in a DevOps environment, Software Engineering role or Technical Support role. AWS, GCP, Azure Cloud Certified or CKA certified. Experience in Network, System, Database Administration. Experience with New Relic products Please note that visa sponsorship is not available for this position. Please note that visa sponsorship is not available for this position. #LI-MM1 #LI-Remote The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $90,000—$121,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

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Responsibilities

Collaborate across teams to assist in solving complex technical customer problems and work closely with software engineering teams to resolve advanced customer issues. Support customers by resolving installation, configuration, and data exploration requests while advocating for their needs to the Product Organization.