Senior Technical Support Engineer at Ralliant

, , United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

132100.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Problem Solving, Communication, Engineering Documents, Wiring Diagrams, SCADA, Modbus, DNP3, IEC61850, Customer Support, Sales Support, Documentation, Client Relationships, Training, Field Service

Industry

Electrical Equipment Manufacturing

Description

Job Title: Senior Technical Support Engineer Location: United States Job Type: Full-Time Travel Requirement: ~20% About the Role As a Senior Technical Support Engineer, you will be a key player in supporting our global customer base across a wide range of Qualitrol products, including transformer, GIS, grid, and circuit breaker monitoring systems. You will act as a technical expert, collaborating closely with Engineering and Field Service teams to resolve issues and ensure customer satisfaction. Key Responsibilities Diagnose and troubleshoot technical issues for monitoring devices: Transformer Monitoring: Online DGA (TM1, TM3, TM8), QTMS, QTMS-BM, QPDM Grid Monitoring: IDM+, FL, Informa GIS Monitoring: QPDM Gen3 Circuit Breaker Monitoring: QBCM Provide remote support for installation, commissioning, maintenance, and repairs Troubleshoot communication protocols and support SCADA system integration (Modbus, DNP3, IEC61850) Guide customers through technical solutions via phone, email, remote connection, or chat Track and resolve issues within agreed timeframes Provide post-sales support for CBM projects Escalate unresolved issues to Engineering or Quality teams Log all support activities in Salesforce Prepare accurate reports and documentation Maintain strong client relationships and contribute to training initiatives Required Qualifications 5+ years of experience in technical support, field service, or R&D Proven troubleshooting and problem-solving skills Strong verbal and written communication abilities Ability to interpret engineering documents and wiring diagrams Valid driver’s license Preferred Qualifications Bachelor’s degree in Electrical or Electronic Engineering or related field Experience with substation layouts and technical training Familiarity with SCADA communication and IEC61850 protocols #LI-PW1 Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. About Qualitrol QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring. We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. Pay Range The salary range for this position (in local currency) is 71,100.00 - 132,100.00

Responsibilities

The Senior Technical Support Engineer will diagnose and troubleshoot technical issues for various monitoring devices and provide remote support for installation and maintenance. They will also guide customers through technical solutions and track issues within agreed timeframes.